Service 1st Customer Warranty Options • 855-SVC-FRST, ext. 184
Above all else, ScottCare believes in Service 1st
ScottCare provides several options to ensure the continued optimal operation of its technology, and education of your personnel. In addition to leading initial warranty periods that include the highest level of service and responsiveness, our extended maintenance and support options provide you the flexibility to select the option that best fits your resource and financial needs, and allows you to focus on high quality patient care. Should you elect not to extend your initial warranty with our enhanced support options, ScottCare will continue to provide industry leading cost-free support, including remote technical support and software updates.
Service 1st Brochure (1819 KB)
Industry recognized training and support
Maximize your technology investment and system uptime
ScottCare is recognized by independent testing and reporting agencies for outstanding customer service and support. With the industry’s leading initial warranty, many of ScottCare’s offerings also include on-site installation and training, free software customization, technical support and on-line training over the initial warranty period. ScottCare will service and support your equipment for its life expectancy. Of course, any warranty is only as good as the company’s ability to stand behind it in the future, and ScottCare has been committed to superior customer service since 1989.
Same company, same promise - to be here to help you in the future.
Extended service agreements for peace of mind
Extended service contracts can be tailored to your budget and technological capabilities. The ScottCare Preventative Plan, for example, is an extensive customer service and preventative maintenance plan that spans the life of the product. It includes an on-site training session, customized to your specific needs. Review the following extended warranty and service options and choose the one that best meets your needs.
Highlights of the Service 1st warranty options
1st Response
Our initial warranty and all extended support agreements include expanded 24/7 support, a priority support line, and an accelerated response regardless of whether we are contacted through phone, web, or InVision remote access. (Standard support hours are Monday-Friday, 8 am to 6 pm EST). Our InVision technology allows ScottCare’s technicians to access your system to perform remote diagnostics and provides them with key information to cut down the number of probable causes and resolve issues timely.
Equipment Loaner Program
*Our Initial, Level 2, and 3 coverage programs include hardware exchange/loaner programs that ensure maximum operational uptime. ScottCare will supply loaner or replacement equipment within the next business day while we repair your equipment – all at no cost to you. (Standard hardware repairs are performed within 3 business days of receipt at material costs, plus labor at prevailing rates).
*Excludes TeleSentry™
Report Customization Services
ScottCare’s products are known for their flexibility to meet specific customer requirements. Our Initial, Level 2, and 3 coverage programs include report customization services to be performed by ScottCare’s trained technicians, allowing you to focus on patient care and adapt your system to meet the ever changing requirements in healthcare reporting.
Education and Training
In addition to the education and training provided at installation, ScottCare provides continuing education with “live” on-line training classes with our Initial, Level 2 and Level 3 plans; and access to our training library is included with all coverage programs. The Level 3 Preventative program also includes a customized on-site training session delivered during the annual preventative maintenance visit.
Preventative Services
Our most extensive program, the Level 3 - Preventative Plan, includes all of the features of the Level 2 - Comprehensive Plan, plus the benefit of an annual on-site visit. The annual visit includes the inspection, calibration, configuration and optimization of all hardware and software; installation of all software updates; replacement of all consumables; and the delivery of a customized education session designed specifically to meet the customer’s requirements.
Discounts
Participants in all of the extended coverage plans are entitled to substantial discounts on all parts and accessories. The Level 2 and Level 3 plans also provide discounted labor rates, as well as a discount applied to the purchase of new ScottCare equipment equal to 2% for each consecutive year under a Level 2 or Level 3 support agreement. Must currently be under contract to be eligible for discounts.
Service 1st - Initial Product Warranty
Standard Extended Coverage
After the initial warranty expires, ScottCare continues to provide superior customer support, even if you decide not to purchase extended, premium coverage.
Service 1st Brochure (1819 KB)
Level 1 - Priority Plan
The Service 1st Priority Plan includes all the benefits of ScottCare’s standard extended coverage, plus 24/7 priority phone, web and InVision remote access.
Service 1st Brochure (1819 KB)
Level 2 - Comprehensive Plan
The Service 1st Comprehensive Plan includes all features of the Priority Plan, plus hardware exchange, live training classes, customized reports, and onsite support.
Service 1st Brochure (1819 KB)
Level 3 - Preventative Plan
The Service 1st Preventative Plan combines all support services, plus an annual preventative, corrective and training visit to keep your systems and personnel performing their best.
Service 1st Brochure (1819 KB)
